Policies

Shipping
Please allow 1-3 business days for processing. Orders received after 12pm EST will be processed the next day.

We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Please note: by default, our warehouse holds all orders until they are complete before shipping. If you are ordering pre-order items, or a backordered item, in addition to in-stock items and need these in-stock items shipped in advance, or need other accommodations please contact us at 214 749 0300 or customerservice@inphormnyc.com

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS

Domestic Shipping
We use UPS with delivery confirmation for all shipping within the U.S., its territories, Puerto Rico and military addresses.

Shipping Fees Within United States
Flat Ground Rate (3-8 business days-depending on your location) $8.99
Flat Next-Day Air Rate $39.99 (continental US only)

*If you select an expedited shipping method and UPS does not provide expedited shipping services to your shipping address, the shipping method will default to the next available option.

International Shipping including Canada and Mexico
International orders are shipped by UPS. Mail generally requires 10-14 days for delivery, though customs and shipping delays are possible. Please allow adequate time for receipt of your order. If you have not received your order within 30 days, please let us know. Please contact us if you would like this order expedited via UPS (additional shipping charges will apply). To inquire about Express International shipping options contact us. To inquire about taxes, duties, and other mandatory fees required by law, please contact our customer service at 214 749 0300 or customerservice@inphormnyc.com

Shipping Fees to Canada and Mexico
Shipping to Canada and Mexico: Flat Rate $29.99

Shipping rates to all other countries will be calculated by our customer service representative.

All other International Destinations (we ship to all global destinations): $29.99 base and we will notify you if shipping charges are greater (depending on distance and/or weight)

Please note that we are required by law to include accurate customs forms with all international packages. We are unable to declare orders as ‘gifts’ or report incorrect values. Thank you for your understanding.

The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from inPhorm, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Duty, customs tariffs and VAT are the responsibility of the customer and are set by the destination country. They are determined based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and included on the packing slip on the package.

Free Shipping on Exchange Orders in Continental US only
We offer free shipping on exchange orders (to and from) on US domestic orders only. To qualify for this, you must contact us directly at 214 749 0300 or customerservice@inphormnyc.com for a prepaid shipping label. We will not reimburse customers for the cost of shipping back an exchange if they ship it back to us at their cost. You must ship using our prepaid return label-no exceptions.

Return and Exchange Policy:

We accept items for return or exchange in clean, unworn, unwashed condition, with original tags. We reserve the right to refuse returned items that are not in pristine and new condition. You are responsible for return shipping costs. Inphorm will pay shipping cost on exchanged items only.  If there are credits or charges due on the merchandise, they will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 5 business days.

Returns and Exchanges must be received within 30 days of the original shipment date in the United States, Mexico and Canada.

Returns and Exchanges must be received within 60 days of the original shipment date from all other shipping destinations.

How to return a Purchase:

  1. Pack items you wish to return in unworn, unwashed, clean condition with original tags
  2. Contact Inphorm Customer Service at 214 749 0300 or customerservice@inphormnyc.com
  3. For your protection, we recommend you return your items using certified and insured mail. We will not be held responsible for lost shipments.

How to Exchange a Purchase

  1. Pack items you wish to return in unworn, unwashed, clean condition with original tags
  2. Contact Inphorm Customer Service to receive a Free Pre-Paid Exchange Label at 214 749 0300 or customerservice@inphormnyc.com
  3. Ship items using the Pre-Paid label within the time outlined

Once we receive your shipment, we will then ship the replacement items to the address on the original shipping invoice. 

TERMS OF SALE
Welcome to the inPhorm corporate site. The Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Site (the “Agreement”).

Your use of the site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this agreement at any time without prior notice. For this reason, we encourage you to review the agreement whenever you enter the site. If you do not agree to these terms, please do not use the site. 

Site Transactions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Promotions
General Rules: Unless otherwise stated, only one coupon code or promotion code may be used per order. The site reserves the right to modify inappropriate use of discount codes.

Order Charges
For security purposes, we do not store credit cards on our systems. Your credit card is processed by a secure 3rd party at the time of order. All orders, including, but not limited to pre-books, future orders, orders waiting to ship, backorders, etc. will all be charged at time of initial order confirmation and purchase.

Final Sale
No refunds, store credits or returns will be accepted on any items marked as FINAL SALE at the time of purchase. No Exceptions.

Pricing Errors
Pricing errors may occur on the site from time to time. We will attempt to correct all pricing errors as soon as they are discovered, or as soon as we receive notice of an error. InPhorm and all of its Sites reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from the sites. Any payments you make to inPhorm for orders that are cancelled due to pricing errors will be refunded.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on our site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Gift Certificates and Gift Cards
Gift cards are available in any denomination for purchase by calling customer service at 214 749 0300 or customerservice@inphormnyc.com. Gift Cards have no value until activated at the time of purchase. Note: Gift Cards will not be activated until payment is verified. Gift Cards are not returnable or redeemable for cash. No exceptions. InPhorm is not responsible for Gift Cards that are undeliverable or not received due to inaccurate delivery information, including physical and e-mail addresses. This is the responsibility of the purchaser.

Saturday, Sunday and US Federal Holidays do not count as a shipping day.
Estimated delivery date applies to in-stock items only. Transit time does not include order processing time. Pre-ordered or backordered items will be shipped separately via standard delivery with no extra shipping and handling charges.

Refer to your email confirmation for the expected ship date.