Shipping policy
Orders are typically processed within 1-2 business days of placing the order.
Our business days are Monday through Friday, excluding holidays. If you place an order on a weekend or holiday, or after 12pm EST, the order will be processed on the next business day.
Delivery times may take longer around holidays or due to circumstances out of our control.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please note: by default, our warehouse holds all orders until they are complete before shipping. If you are ordering pre-order items, or a backordered item, in addition to in-stock items and need these in-stock items shipped in advance, or need other accommodations please contact us at 214 749 0300 or support@inphormnyc.com
Domestic Shipping
We use UPS, USPS, and/or FedEx with delivery confirmation for all shipping within the U.S., its territories, Puerto Rico, and military addresses.
Free Standard shipping is offered on all U.S. orders over $200. You may otherwise find the calculated shipping fees for your order at checkout based on weight of the product.
*If you select an expedited shipping method and UPS does not provide expedited shipping services to your shipping address, the shipping method will default to the next available option.
International Shipping including Canada and Mexico
Standard Shipping varies based on weight of the product.
International orders are shipped by the best option available. Delivery generally requires 10-14 days. though customs and shipping delays are possible. Please allow adequate time for receipt of your order. If you have not received your order within 30 days, please let us know. To inquire about Express International shipping options contact us. To inquire about taxes, duties, and other mandatory fees required by law, please contact our customer service at 214 749 0300 or support@inphormnyc.com
Please note that we are required by law to include accurate customs forms with all international packages. We are unable to declare orders as ‘gifts’ or report incorrect values. Thank you for your understanding.
The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from inPhorm, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Duty, customs tariffs and VAT are the responsibility of the customer and are set by the destination country. They are determined based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise. The amount of applicable duty, tariffs, taxes, and VAT will vary by country and will be determined and included on the packing slip on the package.
If you receive the delivery email but have not received your package, here is what we suggest:
- Check if someone else at the address has accepted it and may have put your package aside.
- Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place out of view of the street, such as the mailbox, garage or any area out of potential weather.
- If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
- Contact your local USPS post office. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up (extremely rare occasion), please call USPS to file a claim. inPhorm cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!