London Duffel

Return and Exchange Policy:

We accept items for return or exchange in clean, unworn, unwashed condition, with original tags. We reserve the right to refuse returned items that are not in pristine and new condition. You are responsible for return shipping costs. Inphorm will pay shipping cost on exchanged items only. If there are credits or charges due on the merchandise, they will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 5 business days.

Returns and Exchanges must be received within 30 days of the original shipment date in the United States, Mexico and Canada.

Returns and Exchanges must be received within 60 days of the original shipment date from all other shipping destinations.

Gift Card is non-transferable, non-refundable and cannot be exchanged for a cash value.

Team Orders are FINAL SALE. All Sales are FINAL SALE.

How to return a Purchase:

1. Pack items you wish to return in unworn, unwashed, clean condition with original tags.
2. Submit a return request at https://inphormnyc.com/a/returns
3. All items returned to us should have a corresponding RMA number. Unidentified returns may be returned to the sender.
4. Contact Inphorm Customer Service at 214 749 0300 or support@inphormnyc.com if you need any support.
5. Ship items within the time outlined. For your protection, we recommend you return your items using certified and insured mail. We will not be held responsible for lost shipments.

How to Exchange a Purchase

1. Pack items you wish to return in unworn, unwashed, clean condition with original tags.
2. Submit an exchange request at https://inphormnyc.com/a/returns
3. All items returned to us should have a corresponding RMA number. Unidentified returns may be returned to the sender.
4. You will receive a Free Pre-Paid Exchange Label.
5. Contact Inphorm Customer Service at 214 749 0300 or support@inphormnyc.com if you need any support.
6. Ship items using the Pre-Paid label within the time outlined.
7. Once we receive your shipment, we will then ship the replacement items to the address on the original shipping invoice.

Credits or refunds are not issued until goods are received and condition confirmed by our warehouse.